The following is an excerpt from an article published in The Prepaid Press, July 18, 2003. Customer Service is a direct reflection of you - and your company. Often, price is the only factor in making decisions. While it is important, there are other issues that affect your profit margins.

THE FOLLOWING ARE SOME VERY IMPORTANT QUESTIONS TO ASK WHEN LOOKING FOR A CUSTOMER SERVICE CENTER.

1. Does your Customer Service Center have comprehensive knowledge of your specific products?
24seven Call Center understands your products completely and represents your company with the best answers and solutions.

2. Does your Customer Service Center credit excessively?
Some Customer Service Centers give unnecessary credits to the caller to get them off of the phone. This is a huge loss to you. 24seven Call Center educates the caller, not pay them off.

3. When you have an outage, does the Call Center report it to you as well as your Platform?
You should not be the last to know about a problem. 24seven Call Center reports all call processing issues through a trouble ticket to your platform, and notifies you of the problem and continues to monitor the situation until it is resolved and reports that to you as well.

4. Does your Call Center look for patterns and report them to you?
This will give you the opportunity to change rates and charges to increase profits. 24seven Call Center's call reports are read and analyzed, as there may be patterns that need called to your attention. You may be able to change some pricing around to decrease your customer service inquires and increase your profits.

5. Does your Call Center keep track of every call that comes in on your Customer Service Numbers?
24seven Call Center keeps track of every call that comes in on your numbers. If one number is incorrect or was recycled too soon, you may have calls that are not yours that you still have to pay for.24seven Call Center notices these patterns and informs you.

6. Do you get Sales Leads?
24seven Call Center takes detailed information and forwards it to you. 24seven Call Center can be an important asset in landing sales for you.

7. Does your Call Center keep your information confidential?
Confidentiality is very important in this business. Several companies are usually represented by one Call Center. 24seven Call Center understands confidentiality and security are critical to your success.